Department Manager, Beauty Hall

Job Description As a Department Manager you will:

Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights
Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise
Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges
Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available
Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few
Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures
Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training
Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers
Keep consistently high standards in...