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Customer Support Training Lead
Customer Support Training Lead
Customer Support Training Lead
Posted 2 days ago
- Bristol, South West England
- Any
- External
Job Description Customer Support Training Lead
Remote working with 1-3 days a month in the Bristol and/or London office
My client is an exciting Fintech who are on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future, and they have built an incredibility innovative product to help people do that. They are a young, rapidly expanding start-up business looking for the best talent to join them on their global scale-up journey. They are multi award-winning and are in the UK and the US and have already helped a million people to improve their financial health.
As the Training Lead, you will be instrumental in shaping the capability, confidence, and performance of the support agents. Your focus will be on coaching, developing, and upskilling team members to deliver consistently high-quality support experiences.
Responsibilities for the Customer Support Training Lead
Training Strategy & Delivery
Design and deliver onboarding, refresher, and upskilling training programmes for new and existing agents
Lead the development and maintenance oftraining materials, documentation, and knowledge bases.
Conduct regular training needs assessments and skills gap analyses to inform learning strategies
...
Remote working with 1-3 days a month in the Bristol and/or London office
My client is an exciting Fintech who are on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future, and they have built an incredibility innovative product to help people do that. They are a young, rapidly expanding start-up business looking for the best talent to join them on their global scale-up journey. They are multi award-winning and are in the UK and the US and have already helped a million people to improve their financial health.
As the Training Lead, you will be instrumental in shaping the capability, confidence, and performance of the support agents. Your focus will be on coaching, developing, and upskilling team members to deliver consistently high-quality support experiences.
Responsibilities for the Customer Support Training Lead
Training Strategy & Delivery
Design and deliver onboarding, refresher, and upskilling training programmes for new and existing agents
Lead the development and maintenance oftraining materials, documentation, and knowledge bases.
Conduct regular training needs assessments and skills gap analyses to inform learning strategies
...