Customer Support Manager

Customer Support Manager
High Wycombe
£38,000 - £40,000 per annum
Our client is seeking a proactive and experienced Customer Support Manager to lead their Internal Sales and Customer Service team. This role is crucial in ensuring an excellent customer experience from initial enquiry to post-sale support. The successful candidate will manage day-to-day operations, drive team performance, and implement strategies that enhance customer satisfaction and sales efficiency.
Responsibilities & Accountabilities
Lead and manage the Internal Sales and Customer Service Team
Oversee order processing, quotation preparation, and customer account management
Ensure timely and effective handling of customer enquiries, complaints, and technical support needs
Develop and implement existing customer service policies, procedures, and best practices
Monitor KPIs and team performance, providing coaching and support where needed
Collaborate with the external sales team, logistics, and operations to ensure seamless order fulfilment and resolve delivery issues
Identify areas for process improvement and lead initiatives to enhance the customer journey
Train and develop team members, fostering a customer-centric and sales-driven culture
Use CRM and ERP systems to manage workflows and reporting
Prepare and present the Sales Review repor...