Customer Support Executive
Posted 10 days ago
- Lambeth, Greater London
- Permanent
- £30,000 to £34,000 /Yr
- Sponsored
- Expires In 18 days
An Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team.
* Provide Customer First service and support for all account related issues.
* Use of IT Service Management tools to track and record customer incidents and requests.
* Apply excellent written, digital, and oral communication skills.
* Work on an tech forward customer support team assisting users both local and remote.
* Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle.
* Balance the demands of daily and routine assignments with long-term projects.
* Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs.
* Create and document routine IT processes and procedures in accordance with our knowledge management process.
* Following defined procedures to execute all IT on-boarding & off-boarding functions for employees. (Manually or through Automation)
* Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies.
* Act as a point of contact / escalation group to the IT Support team for all issues related to IAM.
* Troubleshooting customer issues within account / access systems such as Okta, SailPoint and MFA tools.
* 2-3 years experience
* Provide Customer First service and support for all account related issues.
* Use of IT Service Management tools to track and record customer incidents and requests.
* Apply excellent written, digital, and oral communication skills.
* Work on an tech forward customer support team assisting users both local and remote.
* Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle.
* Balance the demands of daily and routine assignments with long-term projects.
* Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs.
* Create and document routine IT processes and procedures in accordance with our knowledge management process.
* Following defined procedures to execute all IT on-boarding & off-boarding functions for employees. (Manually or through Automation)
* Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies.
* Act as a point of contact / escalation group to the IT Support team for all issues related to IAM.
* Troubleshooting customer issues within account / access systems such as Okta, SailPoint and MFA tools.
* 2-3 years experience