Customer Support Coordinator

Job Description Kenna Recruitment has a new, exciting opportunity for an experienced Customer Service Coordinator to join one of the UK's Leading Housebuilder in their stunning Head Office in Milton Keynes.\nOverview:\nThe Customer Support Co-ordinator (CSC) is responsible for the day to day management of the administration relating to all customer issues. This role takes ownership of all ongoing customers’ issues. The role allocates resources including Customer Service Operatives and contractors to undertake work in customers’ homes.\nCSC’s are responsible for the collation and management of information and data upwards for analysis and the escalation of customer issues, where appropriate.\nPLEASE NOTE: This is a full time, office based role.\nPrimary Responsibilities\nAdministration of Customer issues\n * Monitor the Customer Services Inbox.\n * Receive and log on MS Dynamics the results of all telephone calls, emails and portal enquiries from Customers.\n * Ensure the preparation and issue of the weekly defects report for each site as directed by the CSM.\n * Ensure the preparation and issue of weekly exception report to each site as directed by the CSM.\n * Liaise with the NHBC claims department as required.\n * Provide feedback to the technical department in relation to defective materials, design errors etc.\n * Ensure...