Customer Support Coordinator

Customer Support Coordinator
Exeter
Permanent
£28k

A leading Residential Developer, who are dedicated to providing exceptional housing solutions and customer service. Are seeking a proactive and empathetic Customer Support Coordinator to join their team.
This role is pivotal in ensuring that their customers receive the highest level of support after moving into their new homes.

The Customer Support Coordinator manages customer issues and complaints after home handover, ensuring timely resolution from start to finish. This includes identifying required actions, scheduling appropriate resources, and ordering necessary materials for remedial work.

The role requires clear, regular communication with customers, effective use of company systems, and adherence to all relevant processes and health and safety protocols.

Key Responsibilities:

Manage and resolve post-handover customer issues
Coordinate resources and order materials as needed
Keep customers updated on progress
Use internal systems to log and track tasks
Follow company procedures and health & safety guidelines
Identifies solutions to blockers and escalates risks to SLA compliance to the Customer Support Manager.
Maintains clear, detailed notes for accurate records and smooth handovers.
Collaborates effectively with internal teams to resolve customer issues
Builds strong relationships with subcontractors and suppliers, setting expectations and providin...