Customer Support/ Component Engineer

Job Description Join Mercury Systems as a Customer Support / Component Engineer – Based in Silchester

Are you looking for an opportunity to apply your expertise in component engineering while supporting international design and in-service teams ? Mercury Systems is seeking a Customer Support / Component Engineer to lead technical analysis and solve critical engineering challenges .

Your Mission
As a Customer Support / Component Engineer , you will provide full component engineering expertise to ensure optimal performance and reliability of avionics and defense systems . You will manage technical investigations, resolve obsolescence challenges, and support customers with warranty and non-warranty RMAs .

Additionally, you will collaborate with teams across engineering, production, and customer support , driving root cause analysis and proposing effective solutions.

Key Responsibilities
Component Engineering Scope:
Lead obsolescence resolution , evaluating alternatives and proposing last-time buys (LTB) .
Ensure counterfeit prevention