Customer Support Administrator

Job Role: Customer Support Administrator

Location: Tewkesbury - Office Based.

Salary: Up to £29,000

We have a great opportunity for a longstanding client of ours, located between Cheltenham and Tewkesbury, who are looking for a Customer Service Administrator to join their team. Ideally, they are looking for someone enjoys helping customers, has great attention to detail, and thrive in a fast-paced environment. You'll be part of the team providing excellent customer service to customers whilst processing and helping customers with orders. With a salary of up to £29,000 this is a great opportunity to be apart of a fantastic team.

Benefits:

25 Days holiday + bank holiday + Christmas shutdown
Brand new state of the art facilities.
Progression opportunities.
Onsite parking.
Pension.
Roles and Responsibilities:

Customer Communication: Respond to customer inquiries via phone, email, or live chat, providing prompt and accurate information to resolve issues or answer questions.
Order Processing: Manage and process customer orders, ensuring timely delivery and addressing any issues related to product availability or shipping.
Issue Resolution: Handle customer complaints or concerns, investigating issues and coordinating with relevant departments to provide effective solutions.
Data Management: Maintain and update customer records in the CRM system, ensuring all information is accurate and up-to-date.
Admin...