Customer Success Manager

Customer Success Manager - RegTech / AML SaaS (Hybrid, Bradford-Based)

Salary: Competitive + Bonus | Location: Hybrid - Regular Travel to Bradford HQ

Are you a relationship-driven Customer Success professional with a passion for delivering exceptional service in a regulated industry? We're hiring a Customer Success Manager to join a fast-growing RegTech company, supporting a high-value client base with cutting-edge AML compliance solutions.

The Role

As a Customer Success Manager, you'll be the strategic partner for key clients-ensuring they receive maximum value from our suite of AML tools. You'll be responsible for driving revenue growth through upsell opportunities and achieving best-in-class client retention.

You'll create and deliver tailored success plans, build deep client relationships (including regular face-to-face engagement), and act as a trusted advisor on AML compliance. Working closely with sales, product, and marketing, you'll lead data-led client campaigns and shape the future of the customer experience.

What You'll Be Doing

• Manage a portfolio of high-value clients with a focus on retention, growth, and long-term success

• Lead solution-focused discussions with stakeholders at all levels

• Identify and proactively mitigate churn risks

• Plan and execute strategic client meetings and quarterly business reviews

• Collaborate with sales teams on onboarding new clients to ensure a seamless experience

• Drive internal initiatives across sales, marketing, and product to support client success

• Stay up to date with industry trends, particularly in RegTech and AML regulation

• Champion best practices and contribute positively to the wider Customer Success team

What We're Looking For

• Proven success in a commercial Customer Success or Account Management role

• Background in Financial Services or a regulated environment

• Strong understanding of AML regulation or RegTech SaaS solutions

• Skilled at objection handling and resolving escalations with diplomacy

• Excellent communication skills, both written and verbal

• High attention to detail and ability to manage multiple priorities

• A proactive mindset with a passion for process improvement and continuous learning

What's on Offer

• A hybrid working model with regular collaboration days at our HQ

• Opportunity to work with a market-leading SaaS product in the compliance space

• A collaborative, ambitious team culture

• Career growth opportunities within a scaling business

If you're passionate about client success and looking to grow within a forward-thinking RegTech company, we'd love to hear from you.