Customer Solutions Advisor

Job Description Client Services Advisor \n £28,000 \n Permanent \n Nottingham - Office Based \n Full Time Monday - Friday 8.30am - 4.30pm \n\nHarper Recruitment Group are delighted to support the expansion of a SaaS provider based in Nottingham. Due to an ambitious growth trajectory and continued market dominance, they are looking for a client-driven, bright and energetic individual to join their success story!\n If you are looking for a genuine career opportunity with a forward-thinking employer who will help you achieve your personal and professional goals this is the opportunity for you!\n What will the role involve?\n\nSupporting customer enquiries via online chat, telephone and email.\nEnsuring a first-class customer experience is consistently delivered.\n Trouble shoot and resolve technical issues to a satisfactory conclusion.\nFollow up and document all client interaction using a CRM database.\nLiaise with internal stakeholders and technical team to provide user feedback.\nIdentify opportunities for service delivery improvement.\nEducate customers on usability and interface/product updates.Who are we looking for?\n\nPrevious experience in a customer service-related role essential.\nCritical thinking and problem-solving skills.\nNatural communication style both written and ve...