Customer Services Team Leader
Posted 17 hours ago
- Cowes, Isle of Wight
- Permanent
- 25 days holiday, bonus and more
- £45,000 to £49,000 /Yr
- Sponsored
- Expires In a month
Customer Services Team Leader
Location: Cowes, Isle of Wight
Salary: 40-49K plus benefits to include: pension with company contribution, death in service cover, bonus, healthcare, 25 days holiday plus bank holidays with increments based on length of service, excellent career opportunities
A leading software solutions company seeks a Customer Services Team Leader to drive world-class support for its global clients.
In this role, you'll lead a dedicated team, manage customer service activities, and continuously improve service quality and internal workflows. You'll also work closely with stakeholders across the business and guide on escalated customer issues.
Key Responsibilities:
Lead and develop the Customer Services Team
Coordinate support activities and prioritise tasks
Monitor KPIs and service levels
Drive process improvements
Support international customers and projects
Requirements:
Degree in engineering, software, or related field
Customer service experience in a software environment
Strong leadership and communication skills
Proficiency in Microsoft Office
Excellent organisational and problem-solving abilitiesBonus if you have: Project management experience or knowledge of automation/software development.
Apply now and take the next step in your leadership career!
Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy
Location: Cowes, Isle of Wight
Salary: 40-49K plus benefits to include: pension with company contribution, death in service cover, bonus, healthcare, 25 days holiday plus bank holidays with increments based on length of service, excellent career opportunities
A leading software solutions company seeks a Customer Services Team Leader to drive world-class support for its global clients.
In this role, you'll lead a dedicated team, manage customer service activities, and continuously improve service quality and internal workflows. You'll also work closely with stakeholders across the business and guide on escalated customer issues.
Key Responsibilities:
Lead and develop the Customer Services Team
Coordinate support activities and prioritise tasks
Monitor KPIs and service levels
Drive process improvements
Support international customers and projects
Requirements:
Degree in engineering, software, or related field
Customer service experience in a software environment
Strong leadership and communication skills
Proficiency in Microsoft Office
Excellent organisational and problem-solving abilitiesBonus if you have: Project management experience or knowledge of automation/software development.
Apply now and take the next step in your leadership career!
Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy