Customer Services Officer

Do you have a passion for helping people and solving problems? Are you someone who thrives in a busy, customer-facing role? If so, we’d love to hear from you as we are recruiting for a Customer Services Officer on a 6 month fixed-term contract.

As the first point of contact for our residents, contractors, and internal teams, you’ll play a vital role in delivering friendly, efficient, and compassionate support—ensuring every interaction leaves a positive impression.

Duties will include-

* Handling queries over the phone, by email, and in person—always offering friendly, solution-focused support.

* Logging and scheduling repair and maintenance requests using our Housing Management System, Civica (Cx).

* Managing and recording complaints and concerns with empathy and professionalism.

* Supporting smooth day-to-day operations with accurate record-keeping and coordination with internal teams.

* Providing administrative support to the Housing and Property teams.

* Offering clear advice to residents on rent payments, tenancy matters, and welfare entitlements.

* Helping residents understand their responsibilities under their tenancy agreements.

* Issuing rent statements, payment cards, and setting up Direct Debit/Standing Orders to encourage timely payments.

* Ensuring resident enquiries are passed to the right teams and followed up promptly.

Skills & Experience-

* A genuine commitment to customer care and community service.

* Strong communication skills and a calm, helpful manner.

* Good organisational and time-management abilities.

* A team player who can also work independently and take initiative.

* Previous experience in a customer-facing role, ideally within housing or public services.

* Experience using Civica (Cx) or a similar system is a bonus, but not essential.

Offering excellent working conditions, the opportunity to join a supportive team and potential for the role to become permanent