Customer Service Team Leader
Posted 18 days ago
- Mildenhall, Suffolk
- Contract
- Sponsored
- Expires In 10 days
Customer Service Team Leader
Location: Mildenhall, Suffolk
Hours: Monday – Friday 8am – 5pm
Salary: Circa £40,000 per annum
Benefits: 26 days holiday per year plus bank holidays, health cash plan and death in service cover – 3x annual salary
Duration: 18 Month Contract – Maternity Cover
This is an 18-month maternity cover with potential for something permanent for the right person.
Are you a confident, proactive leader with a strong background in customer service and complaints handling? We are looking for a friendly and capable Customer Service Team Leader to lead both the customer service and sales administration teams.
You will be hands on supporting the sales administration function within a manufacturing business while overseeing team performance and development. A key part of the role is dealing with customer complaints and investigations, so attention to detail and a calm approach are a must.
Who are we?
We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.
Job Duties:
* Managing the sales inbox and ensuring that all orders are processed in a timely manner
* Manging a team of 4 and providing 1 to 1 support
* Investigating customer complaints
* Ensure that all orders have the appropriate paperwork
* Liaising with Design team regarding special orders
* Continue developing sales standards and implement needed training
* Tracking enquiry levels and producing reports
* Provide KPI’s (key performance data)
* Promoting a positive health and safety culture throughout the business
* Leading and managing the team
* Assist with recruitment and selection throughout the department
* Completing inductions and onboarding
* Completing appraisals and general staff support
What we are looking for:
* Previous management experience within Customer Service or Sales Teams
* A positive ‘can do’ and friendly attitude and be adaptable, motivated, and well-organised
* Excellent communication skills
* Good attention to detail and be able to prioritise effectively
* Have a proactive continuous improvement mindset
* Proven ability to coach and support colleagues across the business
* An enthusiastic engaged attitude
So, are you ready for your next job? Hit on the apply button today.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy
Location: Mildenhall, Suffolk
Hours: Monday – Friday 8am – 5pm
Salary: Circa £40,000 per annum
Benefits: 26 days holiday per year plus bank holidays, health cash plan and death in service cover – 3x annual salary
Duration: 18 Month Contract – Maternity Cover
This is an 18-month maternity cover with potential for something permanent for the right person.
Are you a confident, proactive leader with a strong background in customer service and complaints handling? We are looking for a friendly and capable Customer Service Team Leader to lead both the customer service and sales administration teams.
You will be hands on supporting the sales administration function within a manufacturing business while overseeing team performance and development. A key part of the role is dealing with customer complaints and investigations, so attention to detail and a calm approach are a must.
Who are we?
We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.
Job Duties:
* Managing the sales inbox and ensuring that all orders are processed in a timely manner
* Manging a team of 4 and providing 1 to 1 support
* Investigating customer complaints
* Ensure that all orders have the appropriate paperwork
* Liaising with Design team regarding special orders
* Continue developing sales standards and implement needed training
* Tracking enquiry levels and producing reports
* Provide KPI’s (key performance data)
* Promoting a positive health and safety culture throughout the business
* Leading and managing the team
* Assist with recruitment and selection throughout the department
* Completing inductions and onboarding
* Completing appraisals and general staff support
What we are looking for:
* Previous management experience within Customer Service or Sales Teams
* A positive ‘can do’ and friendly attitude and be adaptable, motivated, and well-organised
* Excellent communication skills
* Good attention to detail and be able to prioritise effectively
* Have a proactive continuous improvement mindset
* Proven ability to coach and support colleagues across the business
* An enthusiastic engaged attitude
So, are you ready for your next job? Hit on the apply button today.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy