Customer Service Specialist
Posted a day ago
- Northampton, Northamptonshire
- Any
- External
- Expires In 3 months
Hybrid Customer Service Specialist | Northampton | £28'800 - £32,000 + Benefits
(initially 5 days onsite until completion of probation) following probation 2 days working from home and 3 days office based!
Shifts: 8am-5pm and 10am-7pm | 1 in 4 Saturdays (with a weekday off in lieu)
Are you someone who sees every customer conversation as an opportunity to make a real difference? Do you thrive in fast-paced environments where empathy, clarity, and thoughtful problem-solving are at the core of what you do?
We're looking for a Customer Service Specialist to join a dynamic and passionate team. This is more than a customer service role - it's about becoming the trusted voice behind complex and high-level customer concerns, delivering resolution and reassurance when it matters most.
Customer Service Specialist responsibilities:
You'll be at the forefront of customer advocacy, supporting individuals through some of their most challenging queries - from sensitive financial disputes and ombudsman cases to complex complaint escalations and PR-critical issues.
Your goal? To turn difficult moments into positive outcomes through thoughtful investigation, clear c...
(initially 5 days onsite until completion of probation) following probation 2 days working from home and 3 days office based!
Shifts: 8am-5pm and 10am-7pm | 1 in 4 Saturdays (with a weekday off in lieu)
Are you someone who sees every customer conversation as an opportunity to make a real difference? Do you thrive in fast-paced environments where empathy, clarity, and thoughtful problem-solving are at the core of what you do?
We're looking for a Customer Service Specialist to join a dynamic and passionate team. This is more than a customer service role - it's about becoming the trusted voice behind complex and high-level customer concerns, delivering resolution and reassurance when it matters most.
Customer Service Specialist responsibilities:
You'll be at the forefront of customer advocacy, supporting individuals through some of their most challenging queries - from sensitive financial disputes and ombudsman cases to complex complaint escalations and PR-critical issues.
Your goal? To turn difficult moments into positive outcomes through thoughtful investigation, clear c...