Customer Service Specialist

Hybrid Customer Service Specialist | Northampton | £28'800 - £32,000 + Benefits

(initially 5 days onsite until completion of probation) following probation 2 days working from home and 3 days office based!

Shifts: 8am-5pm and 10am-7pm | 1 in 4 Saturdays (with a weekday off in lieu)

Are you someone who sees every customer conversation as an opportunity to make a real difference? Do you thrive in fast-paced environments where empathy, clarity, and thoughtful problem-solving are at the core of what you do?

We're looking for a Customer Service Specialist to join a dynamic and passionate team. This is more than a customer service role - it's about becoming the trusted voice behind complex and high-level customer concerns, delivering resolution and reassurance when it matters most.

Customer Service Specialist responsibilities:

You'll be at the forefront of customer advocacy, supporting individuals through some of their most challenging queries - from sensitive financial disputes and ombudsman cases to complex complaint escalations and PR-critical issues.

Your goal? To turn difficult moments into positive outcomes through thoughtful investigation, clear communication, and genuine care.

Handling escalated and sensitive customer cases with ownership, compassion, and precision.

Listening carefully to get to the heart of each issue - not just what went wrong, but why it matters.

Crafting fair, empath...