Customer Service Sales Advisor

We are pleased to be working with a well known national brand in Cosham, based at the lovely Lakeside offices. This is an ideal role for a candidate who is experienced in customer services via the phone, webchat and emails, managing client’s needs and being able to upsell additional services (This is not a targeted sales based role)

You must want to commit to a role long term and also have the drive to want to progress in a business that can offer opportunities for personal growth.

Working in a contact centre environment the duties include…

Responding to customer queries in a friendly and courteous manner
Understand a customer need and the best solution, dealing with any enquiries and keeping the customer updated int e process of their order.
Update the internal CRM systems and process sales data on Excel in an accurate and efficient manner,
Processing payments when required.
Manage customer complaints in a professional manner and help to find a resolution that best for both parties
Use opportunities to upsell services to customers additional to their general enquiry and advise promotions
Monitor the inboxes, web enquiries and respond appropriately.
Provide an accurate quote to the customer and call at a later date to follow up if required.

Experience and Skills required

Previous telephone based customer service experience
Confident with the use of MS office including Excel and learning inhouse systems
Have an excellent attention to details
Ability to multitask and prioritise
Able to work as part of a team
Driven to want to progress in a business and show commitment to the team
Capable of upselling and discussing promotions to maximise on all orders

Working Hours

Office is open 8am -6pm Monday to Friday.

You will work 8 hour shifts between these hours on a rota

Reward and Benefits

25 days holiday + Bank holidays
Company monthly and yearly events
Discounts on products for personal use
Company Pension
Free onsite parking
Free Shuttle bus to Lakeside Site from Portsmouth