Customer Service Representative

Job Title: Customer Service Representative
Location: Essex
Salary: £22,000 – £25,000

About the Role:
We are looking for a friendly, proactive, and customer-focused Customer Service Representative to join our team in Essex. In this role, you will be the first point of contact for our customers, ensuring a high standard of service is delivered at all times. You’ll be responsible for handling enquiries, resolving issues efficiently, and maintaining strong customer relationships.

This is a fantastic opportunity for someone who enjoys working with people and is passionate about delivering excellent service in a fast-paced environment.

Key Responsibilities:

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Respond to customer enquiries via phone, email, and live chat in a professional and timely manner

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Resolve customer complaints and issues effectively, aiming for first-contact resolution

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Maintain accurate customer records and update CRM systems

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Process orders, returns, and exchanges in line with company procedures

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Liaise with other departments to ensure customer needs are met

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Provide product or service information and guidance to customers

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Follow up on customer interactions to ensure satisfaction

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Support the customer service team with general administrative duties when needed

Requirements:

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Previous experience in a customer service o...