Customer Service Representative

On behalf of our client, we are seeking to recruit several Customer Service Representatives on an initial 6 - month contract. As the Customer Service Representatives, you will handle a variety of inquiries, including challenging invoice amounts, payment instructions, disputes, and complaints. Communication will primarily be via phone, but you will also interact with customers through online chat, email, and postal correspondence.

Role: Customer Service Representative
Pay: £17 per hour PAYE
Location: Newcastle
Contract: Monday- Friday, 37 Hours per week, 6 months Contract
IR35 Status: Inside

Responsibilities

Responding to customer queries via phone, email, chat and post.
Provide customers information relating to the program.
Deliver excellent customer service to customer.
Raise tickets in Service Now.
Redirect tickets to correct resolving areas.
Handling disputes and complaints professionally and efficiently, ensuring prompt resolution
Managing Ad-hoc requests.
Maintaining accurate records of interactions and following up on outstanding queries.
Ensuring compliance with policies and government regulations.
Essential Skills

Previous experience in a customer service role, ideally within a contact centre or similar environment.
Strong communication skills, with the ability to explain complex information clearly.
Excellent problem-solving abilities and resilience to handle difficult conversations.
The ability to wor...