The following job is no longer available:
Customer Service Representative
Customer Service Representative
- Staffordshire, West Midlands
- Contract
- £22,308 to £23,000 /Yr
- Standard
- Expired - 5 months ago
Customer Service Representative
Burton on Trent
£22,308 - £23,000 per annum (Dependent on experience)
Office Hours, Monday to Friday (office based)
12 Month (Fixed Term Contract)
FANTANSTIC OPPORTUNITY AVAILABLE:
Our client is a market leader within their industry, they now have an opportunity for a Customer Service Representative to join them on a 12-month fixed term contract.
This is a great opportunity for someone to join an established business playing a key role in ensuring their customer receive the best possible service.
Benefits:
25 Days holiday per annum (Plus bank holidays)
Monday to Friday Opportunity
Immediate Starts available
Modern office facilities
Free parking onsite.
Job Responsibilities:
The main function and responsibilities of the Customer Service Representative is to assist customers with any enquiries they may have, ensuring the highest levels of customer service at all times.
Receive and process customer calls and email enquiries, from start to finish in a positive, efficient & professional manor.
Build professional relationships to determine customer's needs, expectations, limitations, and requirements for the purpose of providing customer satisfaction, customer loyalty and customer growth.
Proactively contact customers with order resolution, current shipping information and corrective action on late or problematic orders.
Educate customers about features and benefits of our products to improve brand loyalty and up-sell opportunities.
Act as liaison on behalf of the customer and the business to resolve problems both internally and externally.
Participate in special projects and/or provide support to project teams regarding improvements or changes to existing processes or systems.
Manage time effectively to support and meet the goals of the business.
Actively participate in all necessary training development programs.
Actively communicate and work with the entire team to ensure a cohesive and productive environment.
Identify and accurately evaluates both operating & customer requirements to get to the root of the problem.
Administration duties
Understand and adhere to corporate policies & procedures.
Understand and follow Quality Management System
Always present a professional image to customers, stakeholders, and other departments.
Technical Knowledge / Qualifications:
Previous experience within a Customer Service role is essential.
To be able to multi-task in a fast-paced environment
Time Management and attention to detail
Works to meet defined goals & objectives.
Must be a strong communicator who can build relationships at various levels.
Be able to work individually as well as part of a team.
Must be proficient using MS Office (Outlook, word, excel)
If you have not heard from us within 48 hours, then please assume you have been unsuccessful on this occasion.
This role is being advertised by Kenect Professional, which is a trading name of Kenect Recruitment Ltd, who are acting as an Employment Agency regarding this vacancy.
Burton on Trent
£22,308 - £23,000 per annum (Dependent on experience)
Office Hours, Monday to Friday (office based)
12 Month (Fixed Term Contract)
FANTANSTIC OPPORTUNITY AVAILABLE:
Our client is a market leader within their industry, they now have an opportunity for a Customer Service Representative to join them on a 12-month fixed term contract.
This is a great opportunity for someone to join an established business playing a key role in ensuring their customer receive the best possible service.
Benefits:
25 Days holiday per annum (Plus bank holidays)
Monday to Friday Opportunity
Immediate Starts available
Modern office facilities
Free parking onsite.
Job Responsibilities:
The main function and responsibilities of the Customer Service Representative is to assist customers with any enquiries they may have, ensuring the highest levels of customer service at all times.
Receive and process customer calls and email enquiries, from start to finish in a positive, efficient & professional manor.
Build professional relationships to determine customer's needs, expectations, limitations, and requirements for the purpose of providing customer satisfaction, customer loyalty and customer growth.
Proactively contact customers with order resolution, current shipping information and corrective action on late or problematic orders.
Educate customers about features and benefits of our products to improve brand loyalty and up-sell opportunities.
Act as liaison on behalf of the customer and the business to resolve problems both internally and externally.
Participate in special projects and/or provide support to project teams regarding improvements or changes to existing processes or systems.
Manage time effectively to support and meet the goals of the business.
Actively participate in all necessary training development programs.
Actively communicate and work with the entire team to ensure a cohesive and productive environment.
Identify and accurately evaluates both operating & customer requirements to get to the root of the problem.
Administration duties
Understand and adhere to corporate policies & procedures.
Understand and follow Quality Management System
Always present a professional image to customers, stakeholders, and other departments.
Technical Knowledge / Qualifications:
Previous experience within a Customer Service role is essential.
To be able to multi-task in a fast-paced environment
Time Management and attention to detail
Works to meet defined goals & objectives.
Must be a strong communicator who can build relationships at various levels.
Be able to work individually as well as part of a team.
Must be proficient using MS Office (Outlook, word, excel)
If you have not heard from us within 48 hours, then please assume you have been unsuccessful on this occasion.
This role is being advertised by Kenect Professional, which is a trading name of Kenect Recruitment Ltd, who are acting as an Employment Agency regarding this vacancy.