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Customer Service Manager
Customer Service Manager
Customer Service Manager
Posted 2 days ago
- Milton Keynes, Buckinghamshire
- Any
- External
Job Description Location: Milton Keynes
Reports to: Group Operations Director
Job Type: Permanent/Full time
McCue, part of Bunzl PLC, headquartered in US, design create and install a full portfolio of safety solutions for retail stores, industrial facilities and everywhere in between. This role is pivotal in delivering exceptional customer service and driving operational excellence. The Customer Services Manager leads the team to ensure customer orders are fulfilled accurately and inquiries are resolved promptly. A key component of the role involves cultivating strong relationships both internally and externally to continuously improve customer satisfaction and team performance.
Successful performance in this role will be demonstrated by:
Real-time and accurate customer quoting and pricing
Achieving and maintaining 98%+ order loading accuracy
Answering 98% of calls within 15 seconds
Timely preparation of shipping documentation for all countries
Resolution of all customer inquiries within 24 hours
Key Activities:
Provide strong leadership and management to the Customer Service Team, fostering a culture of accountability, motivation, and continuous improvement
Monitor and report on performance against KPIs, driving service excelle...
Reports to: Group Operations Director
Job Type: Permanent/Full time
McCue, part of Bunzl PLC, headquartered in US, design create and install a full portfolio of safety solutions for retail stores, industrial facilities and everywhere in between. This role is pivotal in delivering exceptional customer service and driving operational excellence. The Customer Services Manager leads the team to ensure customer orders are fulfilled accurately and inquiries are resolved promptly. A key component of the role involves cultivating strong relationships both internally and externally to continuously improve customer satisfaction and team performance.
Successful performance in this role will be demonstrated by:
Real-time and accurate customer quoting and pricing
Achieving and maintaining 98%+ order loading accuracy
Answering 98% of calls within 15 seconds
Timely preparation of shipping documentation for all countries
Resolution of all customer inquiries within 24 hours
Key Activities:
Provide strong leadership and management to the Customer Service Team, fostering a culture of accountability, motivation, and continuous improvement
Monitor and report on performance against KPIs, driving service excelle...