Customer Service Executive

Customer Executive Wanted!

Ever turned an angry customer into your biggest fan?

Do you get a weird thrill from solving problems before anyone else even notices them?

If your answer is “yes!” — we want, you on our team.

A growing retailer of home and industrial storage solutions. We are now hunting for a Customer Service Executive who’s calm, confident, and secretly loves the chaos.

Based in Chelmsford – Must drive due to rural location

£25k–£27k + Bonus

Mon–Fri, 8:30–5:30 Permanent Role office based

What You’ll Be Doing:

Providing top-tier customer service via phone, email, and live chat

Helping people find the storage solutions of their dreams

Processing orders and fixing delivery hiccups with flair

Turning complaints into compliments like a customer service professional

Keeping things organised and on track behind the scenes

What You Bring:

A voice that calms storms and an inbox that stays at zero

Experience in a customer service environment

A cool head, a kind heart, and a laser-sharp eye for detail

Confidence, empathy, and the ability to talk to literally anyone

Bonus points if you're local (within 10–15 miles of Writtle)

Perks You’ll Love:

Full training on our products and systems

Casual dress code (wear what makes you feel great)

Free parking (you’ll never fight for a spot again)

A team that supports, laughs, and occasionally brings cake

Ready to join us? quote Ref: NL(phone number removed), and let’s talk!

Storage might be what we sell – but customer service is where the magic happens