Customer Service Coordinator

Main Function (Customer Service Coordinator)

To support the customer services department with key administrative duties working alongside the co-ordination role

Key Functional Areas (Customer Service Coordinator)

* Effective and professional communication with customers to correctly manage customer expectations where necessary

* To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home

* Ensure that we are in possession of the correct addresses and telephone numbers for all customers

* To ensure accurate and speedy data input into the customer service operating system where necessary

* Create positive working relationships with colleagues paying specific attention to Sales and Production and more importantly the site teams, to enable smoother transition and completion of remedial tasks

* Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner

* To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.

* To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary

* Creation and ...