Customer Service Co-Ordinator with French and Italian

Please read carefully before applying*
Customer Service Coordinator - French and Italian speaking.
Monday - Friday -£30,451 per annum (after training)
Hours: Rotational weekly
6am - 2.30 and 7 am - 2.30 pm
2pm - 10.30 pm and 2.30 pm - 11 pm
Hybrid working after training period
To be considered for this role you MUST be able to speak French and Italian fluently
Our customer focused automotive client based in the heart of Rugby is seeking an experienced individual within customer services. This is a fast-paced, high pressured environment where you will be resolving issues from inbound calls speaking French and Italian.
Main Duties
* Manage the full breakdown process in French and Italian
* Keeping customers and dealers informed about their case
* Receive and accurately log customer requests within designated systems
* Look for, and negotiate solutions to resolve cases and if necessary escalate to the appropriate person
* Organise the payment conditions in relation to the breakdown case
Responsible for:
Handling the full breakdown process in the required languages for all products supported within the department.
* Collect all necessary data regarding the breakdown
* Arrange the payment
* Contact the repairing dealer and find an acceptable solution for the customer
* Inform all involved parties on-time about the progress of the repair and costs
* Communicate in a professional way and inform all parties on ...