Customer Service Claims Handler

Role : Customer Service Claims Handler
Working hours : 37.5 hours per week, 7.5 hours a day. Rotating shifts between 8-6pm Monday-Friday, 1 in 5 Saturdays
Location : Liverpool
Salary : £25,877, plus an achievable performance related bonus, paid quarterly once established within your role.
What you will be doing:
To work as a team to proactively manage a portfolio of customer repair claims through to settlement
To ensure that complete and thorough indemnity investigations are carried out on all claims
Work closely with suppliers to fulfil customers' needs during their claims journey
Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect
Accurate payment to our customers and their representatives regarding claims settlement
Demonstrate effective communication skills whilst engaging with our customers through various channels
What we're looking for:
Relevant experience in a claims environment or a role within a customer service environment
Ability to work in a culture of openness, trust and respect
Working as a team is essential
Attention to detail
Demonstrate great customer service skills
About Acorn Insurance
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