Customer Service Associate - Real Estate

A nationally leading student accommodation property company is recruiting for a professional Customer Service Associate to join their busy team based at their successful Sutton, Surrey site. This is a 12 month fixed term contract role with scope for progression.
You will be responsible for providing day to day customer service to numerous people such as residents, clients, building maintenance, etc. This includes:
Delivering all aspects of customer service, including front of house service, anticipating and exceeding resident expectations
Responding positively to customer queries and complaints
Establishing and maintaining relationships
Property operational duties such as promoting tenancy extensions, booking room viewings, H+S compliance activities
Administrative tasks such as logging requests, filing, database management
Basic finance duties such as chasing outstanding rent arrears, raising purchase orders
This is a busy and varied role whereby the successful candidate will possess the following experience:
Excellent customer service skills and proven experience in a customer facing role
Good level of general education
Proficient in MS Office package
Strong communication skills – both verbal and written
Culturally aware with the ability to adapt style and communication to suit stakeholder
Friendly and approachable
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