Customer Service and Billing Administrator

Customer Service and Billing Administrator
Crawley
£25,000
Permanent | Full Time | Fully office based

Are you customer-focused, great with Excel, and enjoy solving problems?

We're working with our client to find a Customer Service & Billing Administrator to join a friendly team at their offices in Crawley.

You'll be responsible for reviewing charges, raising invoices for customers, and handling any disputes or queries that arise. This role blends data input with customer service and is ideal if you love digging into the details, helping people, and being part of a supportive, high-performing team.

What you'll be doing:

Checking and processing invoices
Producing reports to highlight and understand billing issues
Issuing customer invoices based on discrepancies
Managing credits with suppliers
Handling customer queries and disputes professionally
Working with suppliers to resolve outstanding billing issues
Keeping detailed records and ensuring all communications are clear and accurate

What you'll need:

Strong Excel skills and be confident inputting data
Great written and verbal communication skills
A problem-solving mindset and good attention to detail
Experience in customer service or handling disputes
A team player attitude with the ability to work independently too
You'll be joining a friendly, fast-paced team where your work makes a real difference. If you're confident dealing with...