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CUSTOMER SERVICE AGENT
CUSTOMER SERVICE AGENT
CUSTOMER SERVICE AGENT
Posted 4 days ago
- Southampton, Hampshire
- Any
- External
Customer Service Agent
Salary: Up to £28,000 per annum + Bonus
Location: Southampton Central
Contract: Full Time, Permanent
Hours: 37 ½ hours per week (Working shifts from 8.00am to 8.00pm Monday to Thursday, Friday 8.30am – 5.00pm and 1x Saturday 9.00am to 2.00pm)
Our client, an award-winning fintech business is looking for a Customer Account Manager to join their team in the centre of Southampton. They are passionate about customer service and proud that they have an 'Excellent' Trustpilot score of 4.9.
As a Customer Account Manager, you will be directly responsible for the collection of payments, in line with company policies and procedures when customers are both up to date and in arrears. You will need to work with the customer to understand their financial and personal circumstances in order to build a relationship with them and tailor an affordable, acceptable, and sustainable repayment strategy based on the customer’s needs.
You will need strong negotiation skills which are delivered with empathy, as well as the ability to overcome objections.
Main Responsibilities:
* Manage existing customer loan accounts on an ongoing basis, proactively identifying potential issues/problems and recommending/implementing solutions.
* Liaise with all customers including those up to date, for general maintenance of an account and for the collection/arrangement of outstanding payments.
* M...
Salary: Up to £28,000 per annum + Bonus
Location: Southampton Central
Contract: Full Time, Permanent
Hours: 37 ½ hours per week (Working shifts from 8.00am to 8.00pm Monday to Thursday, Friday 8.30am – 5.00pm and 1x Saturday 9.00am to 2.00pm)
Our client, an award-winning fintech business is looking for a Customer Account Manager to join their team in the centre of Southampton. They are passionate about customer service and proud that they have an 'Excellent' Trustpilot score of 4.9.
As a Customer Account Manager, you will be directly responsible for the collection of payments, in line with company policies and procedures when customers are both up to date and in arrears. You will need to work with the customer to understand their financial and personal circumstances in order to build a relationship with them and tailor an affordable, acceptable, and sustainable repayment strategy based on the customer’s needs.
You will need strong negotiation skills which are delivered with empathy, as well as the ability to overcome objections.
Main Responsibilities:
* Manage existing customer loan accounts on an ongoing basis, proactively identifying potential issues/problems and recommending/implementing solutions.
* Liaise with all customers including those up to date, for general maintenance of an account and for the collection/arrangement of outstanding payments.
* M...