Customer Service Agent

Call Centre Agent – Temporary Contract (Until March 2026)
📍 Glasgow – Hybrid (1 day in the office per week)
💷 £13.50 per hour
🕐 Full-time, Monday to Friday

Are you a confident communicator with a passion for delivering excellent customer service? We’re currently recruiting Call Centre Agents to join a busy public-facing helpline team based in Glasgow.

This is a fantastic temporary opportunity running until March 2026, ideal for someone with experience in a customer-focused role who thrives in a fast-paced environment. You’ll be the first point of contact for members of the public, handling enquiries by phone and email, providing clear and accurate information, and ensuring every customer receives a high level of support.

What you’ll be doing:

Responding to inbound queries from the public via phone and email
Providing accurate and helpful information in line with internal processes
Logging enquiries and maintaining clear, organised records
Supporting your team with shared workloads and training new starters as needed
Meeting team performance targets and contributing to service improvementsWhat we’re looking for:

Previous experience in a customer service or call centre environment
Strong written and verbal communication skills
High attention to detail and good organisational ability
Confident using Microsoft Office tools (Outlook, Word, Excel)
A team player who can also work independently and prioritise effectivelyWhy apply?

Gain valuable experience in a government-related service
Flexible hybrid working – just 1 day per week in the office
Friendly and supportive team environmentFor more information on this opportunity please contact Codie Smith at Pertemps Recruitment.
Pertemps acts as both an employment business and an employment agency