Customer Service Advisor

Customer Service Advisors
Location: Port Talbot
Salary: £24-26,500 + paid overtime + benefits + clear progression path
A role with purpose. A team with pride. A future with opportunity.
We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors . If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you.
What You'll Do
Be the first point of contact for a variety of customer queries via phone and email
Handle orders, updates, delivery queries, billing issues, and general service enquiries
Accurately manage and update customer information across systems
Provide thoughtful, solution-focused support, including for customers in vulnerable situations
Resolve customer issues independently wherever possible, escalating only when necessary
Stay current on service updates, internal communications, and be...