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Customer Service Advisor
Customer Service Advisor
Customer Service Advisor
Posted 2 days ago
- Lutterworth, Leicestershire
- Any
- External
Job Title: Customer Service Advisor
Location: Lutterworth
Salary: £27,249.30 per annum
Hours: Monday – Friday, 8:00 AM – 5:00 PM (occasional Saturdays depending on business needs)
About the Company
Our client, a reputable logistics provider based in Lutterworth, is experiencing significant growth and is seeking a dedicated Customer Service Advisor to join their expanding team. The company specialises in high-quality home delivery services across the UK, placing a strong emphasis on professionalism, reliability, and exceptional customer service throughout the delivery journey.
The Role
The Customer Service Advisor will play a crucial role in maintaining the company’s high standards of service by providing effective, friendly, and solution-focused support to customers. Working as part of a collaborative team, the successful candidate will manage inbound and outbound communications, resolve delivery queries, and ensure customer records are accurately maintained.
Key Responsibilities
Handle incoming customer enquiries via telephone and email in a timely and professional manner
Make outbound calls to confirm delivery details and ensure customer satisfaction
Accurately update and maintain customer records using the in-house Transport Management System
Work closely with team members to meet performance targets and service level agreements
Maintain a consistent focus on delivering excellent customer ser...
Location: Lutterworth
Salary: £27,249.30 per annum
Hours: Monday – Friday, 8:00 AM – 5:00 PM (occasional Saturdays depending on business needs)
About the Company
Our client, a reputable logistics provider based in Lutterworth, is experiencing significant growth and is seeking a dedicated Customer Service Advisor to join their expanding team. The company specialises in high-quality home delivery services across the UK, placing a strong emphasis on professionalism, reliability, and exceptional customer service throughout the delivery journey.
The Role
The Customer Service Advisor will play a crucial role in maintaining the company’s high standards of service by providing effective, friendly, and solution-focused support to customers. Working as part of a collaborative team, the successful candidate will manage inbound and outbound communications, resolve delivery queries, and ensure customer records are accurately maintained.
Key Responsibilities
Handle incoming customer enquiries via telephone and email in a timely and professional manner
Make outbound calls to confirm delivery details and ensure customer satisfaction
Accurately update and maintain customer records using the in-house Transport Management System
Work closely with team members to meet performance targets and service level agreements
Maintain a consistent focus on delivering excellent customer ser...