Customer Service Advisor

Job Description CUSTOMER SERVICE ADVISOR WITH MAIN CONTRACTOR EXPERIENCE REQUIRED FOR A CONTRACT POSITION IN MANCHESTER\n\nJob Title: Customer Service Advisor\n\nLocation: Deansgate, Machester\n\nHourly Rate: £12.21-£16.22 Per Hour\n\nContract length: Initially 3 months / Ongoing work.\n\nOverview for Customer Service Advisor role:\n\nResponsibilities\n\nEnsure that daily output and key deliverables are communicated to our mobile team and specialist sub-contractors according to CAFM workloads. The information is also communicated to both the customer and the account team when necessary.\n\nFinancial responsibility: Detail any revenue, operating or capital budgets for which the role is accountable (Info):\n\n· Manage work orders to ensure a smooth ‘order to cash’ journey and minimise debt caused by WIP\n\nRequirements for Customer Service Advisor role:\n\nExperienced in the use of CAFM systems (preferably Concept)\n\n· Experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers.\n\n· Proven experience in managing supply chain/contractor performance\n\n· Competent in the use of Microsoft Office tools (Outlook, Word, Excel, PowerPoint