Customer Service Advisor

We are seeking a Customer Service Advisor with experience in transport customer service to join our dynamic team. In this role, you will be the first point of contact for customers, ensuring their queries are handled efficiently and professionally. You will play a key role in delivering excellent service, resolving issues, and maintaining strong relationships with clients.

Key Responsibilities:

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Provide exceptional customer service via phone, email, and in-person interactions.

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Handle customer inquiries, complaints, and requests in a timely and professional manner.

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Coordinate with transport teams to ensure smooth operations and resolve any logistical issues.

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Maintain accurate customer records and update databases accordingly.

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Work collaboratively with internal departments to improve service delivery.

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Ensure compliance with company policies and industry regulations.

Requirements:

✅ Previous experience in transport customer service is essential.

✅ Strong communication and problem-solving skills.

✅ Ability to work in a fast-paced environment and handle multiple tasks.

✅ Proficiency in Microsoft Office and CRM systems.

✅ A proactive and customer-focused approach.

Benefits:

✨ Competitive salary (£27,000 - £28,000).

✨ Career development opportunities.

✨ Supportive and friendly team environment.

✨ Company perks and benefits package.

If you have a passion for customer service and experience in the transport industry, we’d love to hear from you! Apply today and become part of a team that values excellence and customer satisfaction