Customer Service Advisor
Posted 8 days ago
- Newcastle upon Tyne, Tyne and Wear
- Permanent
- £26,000 /Yr
- Sponsored
- Expires In 20 days
Rewards and Benefits on Offer
* Immediate start date.
* Varied and interesting job role.
* Great resources.
* Great team culture.
The Company you will be working for;
Our client is an established and successful company based in Newcastle. They are currently looking for a Customer Service Advisor to join their team. If you are interested and meet the person specification of the job role, please apply below.
The job you will be doing:
* Working with a team of advisors to deliver an excellent service to our customers.
* Key account management for a defined set of customers.
* Working to and reporting of agreed department and customer KPIs on a daily/weekly and monthly basis as required.
* Demonstrate ownership and accountability for all queries and concerns within your area.
* Respond to inbound calls and initiate outbound calls/email correspondence with customers.
* Proactive outbound calls / emails to customers to ensure we are meeting the daily requirements and report back, and drive implementation of any suggested improvements.
* Ensure prompt and accurate resolution to customer queries.
* Ownership of all queries to resolution, including liaising with internal departments to provide a timely, accurate resolution to the customer.
* Overseeing the end-to-end order processing and management of the sales order, expediting where required and ensuring we are meeting agreed department SLAs.
* Management of overdue orders and delays from suppliers, highlighting trends or concerns to the CS Manager and Service Delivery Manager.
* Managing open order books to ensure data is accurate and month end processes are carried out to ensure the order book is maintained and closed monthly.
* Support the processing of customer orders through internal record management systems.
About you:
* Demonstrable recent experience of working within a customer focused environment
* Experience in displaying a can-do attitude with the ability to motivate team members.
* Ability to develop and maintain positive working relationships with others.
* Able to work under pressure and thrive working in a fast-paced environment.
* Quality focused with a passion for delivering excellent customer service.
* Experience in displaying a commitment to continuous improvement.
* Critical-thinker and problem-solving skills.
* Excellent verbal and written communication skills, experiencing eexcellent communication skills, able to effectively communicate across all levels of business.
* Excellent attention to detail
* Immediate start date.
* Varied and interesting job role.
* Great resources.
* Great team culture.
The Company you will be working for;
Our client is an established and successful company based in Newcastle. They are currently looking for a Customer Service Advisor to join their team. If you are interested and meet the person specification of the job role, please apply below.
The job you will be doing:
* Working with a team of advisors to deliver an excellent service to our customers.
* Key account management for a defined set of customers.
* Working to and reporting of agreed department and customer KPIs on a daily/weekly and monthly basis as required.
* Demonstrate ownership and accountability for all queries and concerns within your area.
* Respond to inbound calls and initiate outbound calls/email correspondence with customers.
* Proactive outbound calls / emails to customers to ensure we are meeting the daily requirements and report back, and drive implementation of any suggested improvements.
* Ensure prompt and accurate resolution to customer queries.
* Ownership of all queries to resolution, including liaising with internal departments to provide a timely, accurate resolution to the customer.
* Overseeing the end-to-end order processing and management of the sales order, expediting where required and ensuring we are meeting agreed department SLAs.
* Management of overdue orders and delays from suppliers, highlighting trends or concerns to the CS Manager and Service Delivery Manager.
* Managing open order books to ensure data is accurate and month end processes are carried out to ensure the order book is maintained and closed monthly.
* Support the processing of customer orders through internal record management systems.
About you:
* Demonstrable recent experience of working within a customer focused environment
* Experience in displaying a can-do attitude with the ability to motivate team members.
* Ability to develop and maintain positive working relationships with others.
* Able to work under pressure and thrive working in a fast-paced environment.
* Quality focused with a passion for delivering excellent customer service.
* Experience in displaying a commitment to continuous improvement.
* Critical-thinker and problem-solving skills.
* Excellent verbal and written communication skills, experiencing eexcellent communication skills, able to effectively communicate across all levels of business.
* Excellent attention to detail