Customer Service Advisor

We are currently looking to recruit a Technical Customer Service Advisor for our fast-growing manufacturing client based in Belper, who offer sustainability and opportunities to develop within the company.

A high valued, forward-thinking company that are committed to creating a positive and rewarding career opportunity. The main purpose of the role is to provide technical support duties and be the first point of contact for responding to any breakdowns and emergency calls from engineers and end users.

As part of Technical Customer Service Advisor role, you’ll require:

Proven experience providing excellent customer service and administration, ideally within the manufacturing sector
Have a good understanding of technical information and the ability to retain information
Proven experience of being able to resolve issues
Competent with the use of MS Office applications
Hold excellent communication skills and strong attention to detail
Have the ability to work under pressure whilst prioritising workloads
Within the role you’ll also be:

Coordinating all incoming queries and service repairs
Handling incoming calls and emails and liaising with customers in a timely and professional manner
Understand the customer requirements and show a good technical aptitude combined with the ability to give advice by telephone
Interpret and explain technical information and instructions.
Handling of day-to-day administration duties for the service and management team
Understand the customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy. 
.Salary & Working Hours

£27000 - £27500 plus bonus
Monday to Friday working shifts between 8am and 6pm and Saturdays rota 9am – 12pm
Fantastic benefits package including 25 days holidays plus bank holidays
Amazing pension scheme
Development opportunities
Subsidised private healthcare