Customer Service Advisor
Posted 17 days ago
- Leeds, West Yorkshire
- Permanent
- Benefits
- £27,000 /Yr
- Sponsored
- Expires In 11 days
Customer Services Advisor | Leeds | £27,000
Hours: Monday to Friday, 8:30am - 5:00pm (30-minute lunch)
We have an incredible opportunity for a customer focussed individual to join a well established fashion company based in Leeds who supply to small retailers across the UK and internationally.
Looking for a dynamic and enthusiastic Customer Services professional to join an existing team of 4, reporting into the Customer Service Manager. This varied role will involve both team collaboration and independent responsibility. The successful candidate will provide outstanding customer service while managing order queries, tracking production, and maintaining clear communication across departments.
Customer Service Advisor Responsibilities:
Manage customer interactions via phone and email (shared inbox)
Occasionally meet clients at the head office
Advise customers on garment lead times and manage expectations
Handle order queries, amendments, and complaints in a timely and professional manner
Support the onboarding process for new customers
Maintain a customer-first attitude in line with company ethos
Update and manage production tracking sheets
Liaise with overseas production partners regarding garment timelines and specifications
Monitor order progress to ensure on-time delivery
Coordinate with operations and internal teams for smooth dispatch and returns
Ensure alterations and special fit garments are completed on schedule
Customer Service Advisor Skills:
Excellent verbal and written communication skills
Ability to communicate clearly and professionally
Previous experience in a customer service role is essential
Strong ability to empathise with clients and build positive relationships
Comfortable handling challenges with a calm, solution-focused attitude
Critical thinking skills and the ability to manage conflict effectively
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong attention to detail and accuracy
Ability to work both independently and as part of a team
Experience or knowledge of the manufacturing industry is beneficial
Proactive with a can-do attitude and willingness to improve processes
Highly organised with the ability to manage multiple tasks
Punctual, reliable, and capable of prioritising workload effectively
Customer Service Advisor Benefits:
Free on-site parking
Discretionary annual Christmas bonus based on company performance
23 days annual leave plus 8 statutory holidays
5% matched pension scheme
BBBH33289
Hours: Monday to Friday, 8:30am - 5:00pm (30-minute lunch)
We have an incredible opportunity for a customer focussed individual to join a well established fashion company based in Leeds who supply to small retailers across the UK and internationally.
Looking for a dynamic and enthusiastic Customer Services professional to join an existing team of 4, reporting into the Customer Service Manager. This varied role will involve both team collaboration and independent responsibility. The successful candidate will provide outstanding customer service while managing order queries, tracking production, and maintaining clear communication across departments.
Customer Service Advisor Responsibilities:
Manage customer interactions via phone and email (shared inbox)
Occasionally meet clients at the head office
Advise customers on garment lead times and manage expectations
Handle order queries, amendments, and complaints in a timely and professional manner
Support the onboarding process for new customers
Maintain a customer-first attitude in line with company ethos
Update and manage production tracking sheets
Liaise with overseas production partners regarding garment timelines and specifications
Monitor order progress to ensure on-time delivery
Coordinate with operations and internal teams for smooth dispatch and returns
Ensure alterations and special fit garments are completed on schedule
Customer Service Advisor Skills:
Excellent verbal and written communication skills
Ability to communicate clearly and professionally
Previous experience in a customer service role is essential
Strong ability to empathise with clients and build positive relationships
Comfortable handling challenges with a calm, solution-focused attitude
Critical thinking skills and the ability to manage conflict effectively
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong attention to detail and accuracy
Ability to work both independently and as part of a team
Experience or knowledge of the manufacturing industry is beneficial
Proactive with a can-do attitude and willingness to improve processes
Highly organised with the ability to manage multiple tasks
Punctual, reliable, and capable of prioritising workload effectively
Customer Service Advisor Benefits:
Free on-site parking
Discretionary annual Christmas bonus based on company performance
23 days annual leave plus 8 statutory holidays
5% matched pension scheme
BBBH33289