Customer Service Advisor

Sterling Recruitment Services are looking to recruit a number of experienced Customer Service Advisors to join our clients customer service team based at Preston Farm, Stockton on Tees.

Please note this is a 6 to 8 month contract.

As a Customer Service you will prospect, qualify, and sign up existing customers from our clients database, as well as prospect new opportunities. The ideal candidate has a proven track record in Customer Service, possesses excellent communication and negotiation skills, and is highly motivated to achieve their targets.

Typical duties and responsibilities

* Answer or make calls to current clients to learn about and address their needs, complaints, with the goal to assist them in signing up for new projects with the company

* Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

* Build lasting relationships with clients and other team members based on trust and reliability while providing excellent and consistent customer service.

* Utilise software, databases, scripts, and tools appropriately.

* Adhere to all company policies and procedures.

Working hours between 8am and 6pm Monday to Friday