Customer Service Administrator

Job Title: Student Services Adviser
Location: Bishop's Stortford (CM22 7TD)
Salary Range: £23,000 - £24,000 per annum
Job Type: Full time, Permanent
Working Hours: Monday to Friday 9.00 to 5.30
Simply Academy a leading provider of financial educational services is looking to add an experienced office administrator to their established student services support team.
Established in 2006, Simply Academy has quickly become one of the UK's leading training academies, key to their success has been their fresh, vibrant, and friendly alternative approach to delivering professional education programmes.
This is an exciting opportunity for someone who is enthusiastic about the development and progression of others and your duties would include.
Student Assistance: Act as the first point of contact for student inquiries, offering guidance on course materials, enrolment, and general support
Administrative Support: Manage student records, course registrations, and provide assistance with documentation and certifications
Customer Service: Respond to student queries via phone, email, and live chat in a professional and timely manner
Problem Resolution: Address student concerns effectively, ensuring any issues are resolved efficiently or escalated when required
Team Collaboration: Work closel...