Customer Service Administrator

Our client based in Woking are seeking a temporary customer service executive to join their busy team! To be considered you must be available immediately and have excellent communication skills.

Duties:

Act as the first point of contact for customer enquiries via phone, email, and face-to-face.
Respond to queries promptly or escalate to relevant teams as needed.
Accurately log all interactions in the CRM system.
Signpost customers to appropriate services and partner organisations.
Process applications and support related procedures within required timescales.
Assist with payment collection and account administration
Provide admin support to the wider team
Help manage complaints Requirements:

Excellent customer service and communication skills
Experience in handling enquiries across multiple channels
Strong attention to detail and ability to multitask
Confident using IT systems, including Microsoft OfficePlease apply for a chance to be considered