Customer Service Administrator

Customer Service Administrator
Location: Pallet Network, Ernesettle
About Us: At Gregory Distribution Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.
Job Description: Are you passionate about customer service and looking to make a significant impact in a dynamic logistics company? We are currently seeking a Customer Service Administrator to join our team at the Cullompton site. In this role, you will work closely with our customers to ensure the smooth running of the operation.
Key Responsibilities:
You will be required to work closely with our customers to ensure the smooth running of the operation as a whole
Coordinating daily service reports, daily/weekly conference calls with customers, and using various internal/external IT systems.
Processing customer invoices and inputting invoice data on various systems.
Managing customer relationships and associated administrative duties, including answering all queries via email, phone, and face to face.
Production of KPI's and daily statistics.
Investigating and resol...