Customer Service Administrator

Initial 6 month fixed term contract - office based.
Monday - Friday- 8am - 4pm (37.5 hours a week) - £25,000 per annum
Swift Valley Industrial Estate Rugby.
Our client is looking for an experienced customer service administrator to join a pleasant team of 6 .The role will involve speaking and emailing to vulnerable customers providing them with updates, information and help with their enquiries.
This is a growing business, looking for someone able to deal with a changing environment and able to provide ideas and support.
Main responsibilities:
Dealing with customer enquiries via telephone and email and showing genuine customer care.
Providing administrative support
Resolve customer queries, complaints , or issues by providing solutions
Entering information and updating the CRM system.
Skills & experience:
Customer service experience ideally in contact centre or retail (ideally both)
Strong IT skills with experience of Outlook, Word and Excel
Excellent verbal and written communication skills
Strong attention to detail
Able to adapt to a changing environment
This client offers a supportive work environment focused on employee well-being and success.

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