Customer Service Administrator

Customer Service Administrator

Location : Portsmouth

Hours of work: Monday to Friday 8.00 - 5pm
Salary: £26,500
The role:

Assist customers with their enquiries.
Provide progress updates and information in a polite and professional manner via email and the telephone
Liaising with third parties both internally and externally
Full range of administration tasks including data processing, KPI reporting, updating the internal data management system.
Handle queries in a professional nature in line with companies procedures
Enhance the customer journey and experience

The candidate:
Experience in an office-based customer service role, ideally in a transport / logistics / shipping capacity
Good administration skills and experience
Strong attention to detail
Excellent communication skills
A professional and polite can do attitude

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