Customer Loyalty Advisor

Customer Loyalty Advisor Salary: £26,250 - £35,000 O.T.E (uncapped earnings) Fun, exciting, rewarding work. Join us for the ride. Working with world-class brands as a Customer Loyalty Advisor youll have the drive to deliver outstanding and trusted experiences for our customers.As part of a successful, global automotive group, youll broaden your experience across both sites and brands. And with the right support from us, youll be able to progress as high as you can aim. What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
Save money every day with our exclusive retail discounts
Drive a great deal with discounts on new and used cars, plus servicing offers
Plan for the years ahead with our company pension scheme
Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
Commute for less with our cycle-to-work scheme
Prioritise your wellbeing with dedicated support for you and your family
24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily
Make a difference with a paid day to volunteer in your community
Invest in your future with our company share purchase plan
Earn financial rewards when you refer a friend to join the team
Keep learning and growing with our training and development opportunities for everyone.
Life assurance with the option to increase cover
Were open to flexible working options just ask
What youll do day to day Contacting customers by telephone inbound/outbound, and by email to review current finance agreements
Maintaining a high level of finance product knowledge
Focusing on achieving a high retention
Providing exceptional customer service that leads to customer loyalty and referrals
Maintaining good housekeeping standards, accurate customer records and orderly administration of your work
Support our One Customer journey by working alongside our Aftersales team, selling Service Plans and liaising for a great customer experience
Helpful skills and qualifications Dont worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships
Ability to deliver first-class customer service with energy and enthusiasm
A genuine interest in helping customers and contributing to the teams success
Strong organisational skills with the ability to meet deadlines, with excellent attention to detail
Exceptional listening and communication skills, focused on understanding customer needs
Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you dont meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you dont need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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