Customer Liaison Technical Assistant

Customer Liaison Technical Assistant
Location: Hull or Wellingborough (site based, with some potential travel to either site)
Salary: starting at £28,314 per annum
Hours: 38.5 hours per week
The Role
As the Technical Assistant, your primary responsibility is to support the investigation and resolution of technical complaints, focusing on vehicle repair quality issues. You will ensure robust complaints handling processes are followed, placing customer outcomes at the heart of everything they do at the company and aligning with client expectations.
Working closely with the Customer Liaison Manager and Customer Liaison Team Leader, you will contribute to maintaining a consistent, fair, and effective approach to complaints handling, identifying technical faults, assisting with root cause analysis, and turning insight into actionable improvements.
You must have a strong background in customer service, ideally with exposure to vehicle repair or technical claims, and a passion for continuous improvement and delivering outstanding service.
Key Responsibilities
Support the resolution of escalated complaints where technical vehicle repair issues are identified.
Conduct thorough investigations, liaising with repairers, engineers, and customers to assess repair standards and recommend ap...