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Customer Experience Manager
Customer Experience Manager
Customer Experience Manager
Posted 3 days ago
- Cheltenham, Gloucestershire
- Any
- External
Customer Experience Manager
Location: Gloucestershire
Working Pattern: Permanent, 36-40 hrs a week, Mon-Fri
Salary: 30-32k
We're looking for a dynamic Customer Experience (CX) Manager to help us build an exceptional destination where memorable moments happen every day. This pivotal role involves collaborating with our property management transformation team to ensure our properties thrive through outstanding customer experience, a strong sense of community, appealing amenities, and integrated technology. You'll drive onsite marketing initiatives, taking charge of our social media, designing engaging digital screen content, and crafting comprehensive engagement plans to achieve top-tier occupier satisfaction.
CORE RESPONSIBILITIES
Create bespoke CX enhancement plans to drive positive outcomes and customer retention
* Create, plan, and execute community, occupier & social value engagement initiatives working closely with the Beyond leadership team
* Launch & maintain property social media handles, create and maintain a social media content planner
* Manage and administer the customer services portal and app to drive engagement and adoption by the estate community
* Maintain and produce CX specified reports (pre and post-execution data), illustrating operational statistics/data, etc.
* Obtain and evaluate CX feedback from customers, guests, and stakeholders, draft improvement action plans
* Identify opportunities to en...
Location: Gloucestershire
Working Pattern: Permanent, 36-40 hrs a week, Mon-Fri
Salary: 30-32k
We're looking for a dynamic Customer Experience (CX) Manager to help us build an exceptional destination where memorable moments happen every day. This pivotal role involves collaborating with our property management transformation team to ensure our properties thrive through outstanding customer experience, a strong sense of community, appealing amenities, and integrated technology. You'll drive onsite marketing initiatives, taking charge of our social media, designing engaging digital screen content, and crafting comprehensive engagement plans to achieve top-tier occupier satisfaction.
CORE RESPONSIBILITIES
Create bespoke CX enhancement plans to drive positive outcomes and customer retention
* Create, plan, and execute community, occupier & social value engagement initiatives working closely with the Beyond leadership team
* Launch & maintain property social media handles, create and maintain a social media content planner
* Manage and administer the customer services portal and app to drive engagement and adoption by the estate community
* Maintain and produce CX specified reports (pre and post-execution data), illustrating operational statistics/data, etc.
* Obtain and evaluate CX feedback from customers, guests, and stakeholders, draft improvement action plans
* Identify opportunities to en...