Customer Experience Manager

Job Description Customer Experience Manager
South Manchester - Hybrid
Up to £60,000

Be part of a dynamic and customer-focused environment
Enhance customer experiences and drive business improvements
Play a key role in shaping customer experiences and business success
Connect strategy, technology, and marketing to deliver real impact
Enjoy opportunities for growth and professional development.

Forward Role are working with a dynamic business looking for a Customer Experience to act as the voice of the customer, ensuring their needs are understood and prioritised across the business. You’ll collaborate with teams across Sales, Marketing, and Technology to optimise customer journeys, improve engagement strategies, and support business growth.

Role & Responsibilities:
Contact Strategy Planning - Design and implement multi-channel contact strategies that enhance customer engagement, drive retention, and ensure consistent and personalised communication throughout the customer lifecycle.
Customer Advocacy – Represent the voice of the customer, ensuring their needs drive business decisions.
Cross-Functional Collaboration – Work closely with Sale...