Customer Contact Advisor

We’re looking for a friendly and proactive Customer Contact Advisor to join our client’s contact team and be the first point of contact for residents reaching out by phone, online, or in person.
Key Details:

• Location: South East London
  
• Contract Type: Temporary
  
• Salary: £34,958 per annum
  

Role Overview:

• Provide an excellent first-contact resolution service to residents
  
• Accurately log repair requests and identify technical issues
  
• Update customer records in real-time using internal systems
  
• Handle queries with professionalism, empathy, and efficiency
  
• Work collaboratively across departments to deliver resident-focused outcomes
  

What We’re Looking For:

• Strong communication and customer service skills
  
• Experience handling high volumes of enquiries
  
• Ability to work confidently with repairs systems and CRMs
  
• A positive, professional, and problem-solving attitude
  

Apply now or get in touch to find out more!