Customer Care Manager (f/m/d)
Posted a month ago
- London, Greater London
- Any
- External
- Expires In 2 months
Customer Care Manager
An opportunity to join the fastest-growing beauty company in the UK.
Chāmpo is a dynamic and innovative hair care business that’s dedicated to delivering exceptional products and customer experiences to customers worldwide.
We are seeking a smart, highly motivated and people-focused Customer Care Manager to lead our team in providing industry-leading customer experiences. Our Customer Care team is at the heart of Chāmpo, every person in this team not only cares about our customers’ problems, but is empowered to solve them quickly and delightfully.
If you’re a successful customer care representative looking for your next step in a dynamic environment with real responsibility then we invite you to apply to join our team.
Lead, motivate, and inspire the customer care team to deliver exceptional service. Providing ongoing training and support to enhance team performance in a collaborative work environment.
Happy to be hands-on, responding to customer queries and questions across our different interaction platforms to support the team when required.
Monitor customer interactions across all channels to ensure consistency and quality or responses and that industry-leading service levels and response times are met.
Continuously assess and improve customer care processes, sharing agreed KPIs across the business to enhance efficiency and effectiveness. Collaborate with other departments, including marketing, sales, and product development, to ensure a seamless customer experience. Provide insights and feedback to improve products and services.
Work as a key member of the team that builds, nurtures and engages our online community of customers, influencers and advocates, building social proof with customer testimonials and reviews.
Solid experience within customer service roles. This role would suit an individual looking to step into a management position.
Detail-oriented with exceptional organisational skills to manage multiple projects and priorities simultaneously.
1-2 days pw in the office
~ Likely to need to cover school holidays at times
~ The company offers a base salary plus 25 days holiday.
~ NEST pension,
~ Generous product allowance
An opportunity to join the fastest-growing beauty company in the UK.
Chāmpo is a dynamic and innovative hair care business that’s dedicated to delivering exceptional products and customer experiences to customers worldwide.
We are seeking a smart, highly motivated and people-focused Customer Care Manager to lead our team in providing industry-leading customer experiences. Our Customer Care team is at the heart of Chāmpo, every person in this team not only cares about our customers’ problems, but is empowered to solve them quickly and delightfully.
If you’re a successful customer care representative looking for your next step in a dynamic environment with real responsibility then we invite you to apply to join our team.
Lead, motivate, and inspire the customer care team to deliver exceptional service. Providing ongoing training and support to enhance team performance in a collaborative work environment.
Happy to be hands-on, responding to customer queries and questions across our different interaction platforms to support the team when required.
Monitor customer interactions across all channels to ensure consistency and quality or responses and that industry-leading service levels and response times are met.
Continuously assess and improve customer care processes, sharing agreed KPIs across the business to enhance efficiency and effectiveness. Collaborate with other departments, including marketing, sales, and product development, to ensure a seamless customer experience. Provide insights and feedback to improve products and services.
Work as a key member of the team that builds, nurtures and engages our online community of customers, influencers and advocates, building social proof with customer testimonials and reviews.
Solid experience within customer service roles. This role would suit an individual looking to step into a management position.
Detail-oriented with exceptional organisational skills to manage multiple projects and priorities simultaneously.
1-2 days pw in the office
~ Likely to need to cover school holidays at times
~ The company offers a base salary plus 25 days holiday.
~ NEST pension,
~ Generous product allowance
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