Customer care coordinator

Job Description Are you an experienced Customer Care Coordinator looking to join a reputable home builder? A well-established and respected residential developer, known for delivering high-quality and affordable new build homes in Newcastle, is hiring for a Customer Care Coordinator to join their busy and growing team.\n\nLocation: Newcastle\n Position: Customer Care Coordinator\n Industry: House building / Construction / Property Development\n\nJob Overview:\n\nAs a Customer Care Coordinator, you will report directly to the Head of Customer Care and play a key role in supporting customers after the purchase of their new home. You will be the first point of contact for customer queries, coordinating repairs, logging defects, and ensuring timely resolution's while delivering outstanding service.\n\nKey Responsibilities:\n\nHandling customer enquiries via phone, email, and face-to-face interactions\nIdentifying and logging defects, booking engineers or specialist subcontractors as required\nManaging and monitoring the central customer service email inbox\nMaintaining and updating the company CRM system with customer interactions and job updates\nScheduling and coordinating works with engineers and subcontractors\nClosing completed jobs and ensuring all follow-ups are resolved\nProcessing