Customer Care Advisor
Posted 11 days ago
- Billericay, Essex
- Permanent
- possible bonus and progression
- £25,000 /Yr
- Sponsored
- Expires In 17 days
Customer Care Advisor
You will be first point of contact for Help Desk enquiries which will relate to product information, service issues, or general installation enquiries.
With an ever-increasing customer base means telephone and online queries/issues have to be dealt with in a professional and timely manner.
We require the Customer Care Advisor candidate to:
* Acting as the first point of contact for service desk requests via phone, email, and service desk.
* Managing tickets in the service desk system, taking ownership of calls through to resolution and be proactive with all customers.
* Providing a high degree of customer service for all support queries
* General administrative duties, including general data input and customer database.
* Arranging collections and replacements with warehouse department.
* Helping in warehouse where needed.
What are we looking for in Customer Care Advisor Candidate
* Enthusiasm for customer service and the willing to help people.
* An experienced multi-tasker, Ideally with experience of basic plumbing, if possible! but not essential
* Excellent interpersonal skills together with a strong customer focused approach.
* The ability to work individually and as part of a team, sometimes under pressure.
* Organisation skills and basic computer skills are needed.
* Experience in spreadsheets is an advantage
In return we offer:
* Excellent career path and chance be part of a growing team
* Company Pension
* 20 days holidays plus bank holidays.
* Bonus where applicable
Mon - Friday
Monday - Thursday - 9am-5pm / Friday 9am - 4pm
You will be first point of contact for Help Desk enquiries which will relate to product information, service issues, or general installation enquiries.
With an ever-increasing customer base means telephone and online queries/issues have to be dealt with in a professional and timely manner.
We require the Customer Care Advisor candidate to:
* Acting as the first point of contact for service desk requests via phone, email, and service desk.
* Managing tickets in the service desk system, taking ownership of calls through to resolution and be proactive with all customers.
* Providing a high degree of customer service for all support queries
* General administrative duties, including general data input and customer database.
* Arranging collections and replacements with warehouse department.
* Helping in warehouse where needed.
What are we looking for in Customer Care Advisor Candidate
* Enthusiasm for customer service and the willing to help people.
* An experienced multi-tasker, Ideally with experience of basic plumbing, if possible! but not essential
* Excellent interpersonal skills together with a strong customer focused approach.
* The ability to work individually and as part of a team, sometimes under pressure.
* Organisation skills and basic computer skills are needed.
* Experience in spreadsheets is an advantage
In return we offer:
* Excellent career path and chance be part of a growing team
* Company Pension
* 20 days holidays plus bank holidays.
* Bonus where applicable
Mon - Friday
Monday - Thursday - 9am-5pm / Friday 9am - 4pm