Customer Care Advisor

Role Overview:

We are looking for dynamic and customer-focused individuals to join our team as Customer Care Advisor. The ideal candidates possess excellent communication skills, and have a strong desire to provide outstanding service. As a Customer Care Advisor, you will be the first point of contact for our customers, assisting with enquiries, resolving issues, ensuring a seamless customer experience and taking customer orders

Key Responsibilities:

• Respond to customer enquiries via phone, email, and live chat in a professional and timely manner.


• Resolve customer issues and complaints efficiently, ensuring customer satisfaction.


• Process orders, returns, and exchanges accurately and promptly.


• Maintain up-to-date knowledge of our product offerings and promotions.


• Collaborate with other departments to ensure customer needs are met.


• Assist in developing and implementing customer service policies and procedures.


• Contribute to a positive team environment and uphold our values and standards.

Requirements:

• Previous experience in a customer service, advisory or a retail or telesales role.


• Excellent verbal and written communication skills.


• Strong problem-solving abilities and a customer-first attitude.


• Proficiency with Microsoft Office Suite.


• Ability to multi-task and manage time effectively in a fast-paced environment.

What We Offer:

• Hybrid Working.


• Competitive salary and benefits package.


• Opportunities for professional growth and development.


• A supportive and friendly work environment.


• Employee discounts

Quality Personnel�acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5th year running!).

Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.